Client stories
Real trips, real challenges, and the advisors who handled them.
Cancun, Mexico — with Lana Morris
How Lana Morris turned an arrival-day problem in Cancun into a better stay — and kept working after the family came home.
Read the Story: A family of six, a hotel that fell through, and a ride already waiting.Greece — with Anna Krimer
How Anna Krimer coordinated resorts, transfers, boats and excursions for a group of 13 — and adapted when the itinerary changed.
Read the Story: Thirteen travelers, one Greek journey, and plans that kept moving.
Mexico — with Lana Morris
A secret birthday and anniversary trip to Mexico, a storm announced the night of the reveal, and Lana Morris working behind the scenes to keep the surprise intact.
Read the StoryWhen plans change
Resort stay — with Lana Morris
Hours before their airport transfer, a family’s flight home was cancelled. Lana Morris rebuilt the journey so the parents could focus on their children.
Read the Story: A cancelled flight, three children and an unexpected extra night.Cruise departure port — with Olga Vielhauer
Severe storms closed the airport on the day of sailing. Olga Vielhauer guided the couple through their insurance claim — and then helped them sail another day.
Read the Story: When unexpected weather caused my clients to miss their cruise.Insurance coverage, reimbursements and supplier arrangements depend on the individual booking, policy terms and circumstances.
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